Network lost Axis — Network Error / Bandwidth Insufficient
At a glance
- Severity
- WARNING
- Domain
- CCTV_SURVEILLANCE
- Reference standard
- EN 62676 / CEI 79-10
What it means
Choppy images, dropping streams or cameras coming and going: the network cannot handle the video traffic. Check available bandwidth, loops on unmanaged switches, cable category and how many cameras share the same uplink port.
Probable causes
- Insufficient network bandwidth for the number of streams
- Unmanaged switch with network loop (broadcast storm)
- Network cable of lower category (Cat5 instead of Cat5e/Cat6)
- Too many cameras on a single uplink port
Full guided diagnosis in the app
The diagnostic tree for this fault has 3 guided steps with measurements, checks and resolutions. You'll find it in BASIQ, one of the five IndexOS apps: free, works offline.
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The same fault on other brands
More Axis codes
- Camera tampering — Camera Tampering Detected
- Network lost — Video Loss / Camera Offline
- Network lost — Camera Offline / Network Unreachable
- Storage failure — HDD Full / Storage Error
- Camera tampering — Tamper Alarm / Controller Tampered
- Door forced open — Door Forced Open
- Door held open — Door Timeout / Door Held Open