Network lost Axis — Video Loss / Camera Offline
At a glance
- Severity
- FAULT STOP
- Domain
- CCTV_SURVEILLANCE
- Reference standard
- EN 62676 / CEI 79-10
What it means
The monitor or NVR shows Video Loss: the camera signal no longer reaches the recorder. The camera may have lost PoE power, be off or frozen, or the network or coax cable is interrupted. First separate whether the problem is power, cabling or the camera itself.
Probable causes
- Network or coaxial cable damaged or disconnected
- Insufficient PoE power or faulty switch port
- Camera faulty or locked up (firmware crash)
- BNC or RJ45 connector oxidized or defective
Full guided diagnosis in the app
The diagnostic tree for this fault has 7 guided steps with measurements, checks and resolutions. You'll find it in BASIQ, one of the five IndexOS apps: free, works offline.
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The same fault on other brands
More Axis codes
- Camera tampering — Camera Tampering Detected
- Network lost — Camera Offline / Network Unreachable
- Network lost — Network Error / Bandwidth Insufficient
- Storage failure — HDD Full / Storage Error
- Camera tampering — Tamper Alarm / Controller Tampered
- Door forced open — Door Forced Open
- Door held open — Door Timeout / Door Held Open