Network lost Axis — Camera Offline / Network Unreachable
At a glance
- Severity
- FAULT STOP
- Domain
- CCTV_SURVEILLANCE
- Reference standard
- EN 62676 / CEI 79-10
What it means
The IP camera is offline or unreachable: it disappears from the NVR and does not respond on the network. Often a duplicate IP address, a failed or disabled switch port, or firmware corrupted by a failed update.
Probable causes
- Duplicate IP address on the network
- Faulty network switch or disabled port
- Network conflict after configuration change
- Camera with corrupted firmware after failed update
Reference values
| PoE | {"802_3af":"15.4 W port / 48 V","802_3at":"30 W port / 50 V","nota":"Check switch power budget and drop on long runs (> 80 m)."} |
|---|
Full guided diagnosis in the app
The diagnostic tree for this fault has 3 guided steps with measurements, checks and resolutions. You'll find it in BASIQ, one of the five IndexOS apps: free, works offline.
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The same fault on other brands
More Axis codes
- Camera tampering — Camera Tampering Detected
- Network lost — Video Loss / Camera Offline
- Network lost — Network Error / Bandwidth Insufficient
- Storage failure — HDD Full / Storage Error
- Camera tampering — Tamper Alarm / Controller Tampered
- Door forced open — Door Forced Open
- Door held open — Door Timeout / Door Held Open