Error 13 Winterhalter — Water Fill Timeout / Tank Not Filling
At a glance
- Severity
- FAULT STOP
- Domain
- HYDRAULIC_DRAIN_SYSTEM
- Reference standard
- UNI EN 60335-2-58 / EN 1717 (Backflow protection)
- Product / context
- Tank filling time exceeded
What it means
The dishwasher opened the water inlet solenoid valve but the float switch or level pressure switch does not detect the correct level in the tank within the maximum allowed time.
Probable causes
- Upstream water shut-off valve closed or insufficient mains pressure.
- Mesh filter on the inlet solenoid valve clogged with sediment.
- Float level switch stuck in the low position by limescale deposits.
- Inlet solenoid valve faulty with open-circuit coil.
Where to start
Check the water supply valve behind or under the machine. Is it fully open? Is there running water in the premises?
Full guided diagnosis in the app
The diagnostic tree for this fault has 7 guided steps with measurements, checks and resolutions. You'll find it in HorecaIQ, one of the five IndexOS apps: free, works offline.
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