NOTIFICATION FAULT Siemens — Alarms Not Notified
At a glance
- Severity
- WARNING THEN STOP
- Domain
- SUPERVISION_SYSTEM
- Reference standard
- EN 50600-3-1
What it means
Alarms are generated but reach nobody (email, SMS, on-call): the unmanaged emergency is discovered the next morning, after the damage is done.
Probable causes
- Broken notification configuration (SMTP, gateway, numbers)
- On-call list not updated after organizational changes
- Suppressed alarms or thresholds never restored
- Chain never tested after changes
Where to start
End-to-end tests: generate a test alarm and verify it reaches every channel and every intended person, in and out of hours.
Full guided diagnosis in the app
The diagnostic tree for this fault has 3 guided steps with measurements, checks and resolutions. You'll find it in DataCIQ, one of the five IndexOS apps: free, works offline.
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The same fault on other brands
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