Last updated: 7 July 2026
These Terms and Conditions of Sale ("Terms") govern the purchase and use of the digital applications ElectraIQ, HorecaIQ, HVACIQ and BASIQ, digital field guides in Progressive Web App (PWA) format and, for iOS, as a native application distributed through the App Store, for professional technicians, provided by IndexOS.
Acceptance of these Terms is a prerequisite for completing the purchase.
The service is provided by:
IndexOS.eu
Registered office: Pordenone (PN) - Italy
VAT No.: IT01374730933
Email: info@indexos.eu
The service is intended for professionals, technicians, businesses and VAT-registered entities, as well as private individuals operating in the technical maintenance field.
The purchase is open to both professionals and consumers under Italian Legislative Decree 206/2005 ("Consumer Code").
IndexOS offers one Pro plan for access to the five digital applications:
The Pro plan has a fixed monthly fee of EUR 4.90 for all apps, or a fixed annual fee of EUR 49.00. There is no separate per-app price.
Prices are expressed in Euro. The Provider operates under the Italian flat-rate tax regime pursuant to Art. 1, paragraphs 54-89, Law 190/2014: prices are not subject to VAT.
The Pro subscription is available through two channels:
When the Pro plan is activated, the user obtains a personal, non-exclusive, non-transferable license to access the Pro content of the included applications for the duration of the active plan.
The license:
It is prohibited to:
After payment is completed:
For the iOS app downloaded from the App Store, the Pro subscription is activated directly at the time of the in-app purchase and associated with the user's Apple account, with no need for external codes or links.
The Pro plan includes content and feature updates for the duration of the active plan.
In case of cancellation or non-renewal:
The applications are designed to work completely offline. After the first time the link is opened:
Purchases made on the IndexOS website (Stripe). IndexOS offers a 14-day money-back guarantee from the date of purchase, for both professionals and consumers. To request a refund, simply write to info@indexos.eu within 14 days of purchase. The refund is processed within 10 business days using the same payment method. After 14 days, no refunds are available.
Purchases made through the Apple App Store. Renewals, cancellations and refunds of subscriptions are governed by Apple's terms. Cancellation is done from the Apple account settings (App Store) at least 24 hours before the renewal date; refund requests must be submitted directly to Apple.
Support is available via email at info@indexos.eu.
Estimated response time: within 48 business hours.
Support does not include:
The applications are provided "as is".
The Provider:
Diagnostic content (fault codes, procedures, diagrams) is for guidance and reference purposes only. Responsibility for technical and operational decisions rests entirely with the user.
In any case, the Provider's total liability is limited to the amount actually paid by the user.
All intellectual property rights relating to ElectraIQ, HorecaIQ, HVACIQ, BASIQ and the IndexOS brand remain the exclusive property of the Provider.
Nothing in these Terms transfers any ownership rights to the user.
The Provider reserves the right to amend these Terms.
Amendments will be published on this page with an updated "last updated" date.
These Terms are governed by Italian law.
Any disputes shall be subject to the exclusive jurisdiction of the Court of Pordenone, without prejudice to the mandatory consumer forum where applicable by law.
If any clause is found to be invalid or unenforceable, the remaining provisions shall remain fully valid and effective.